Location: Burlington, Iowa
JOB SUMMARY
The role of the Site Team Leader is to provide capable team leaders with more autonomy and responsibility. This lessens the daily responsibilities of the Service Coordinator, which will allow the Service Coordinator to oversee more sites. The duties of the Site Team Leader are based on three areas: coordination of the site, coordination of customer care, and designated training of employees.
QUALIFICATIONS
EDUCATION AND WORK EXPERIENCE
- Two years post high school education in a human service related field or two years full-time equivalent experience serving persons with disabilities.
- Excellent communication and networking skills.
- Ability to use the computer to do spreadsheets and word.
- Follow written or oral instructions in detail, accurately and efficiently.
- Knowledge to write and understand a working schedule.
KNOWLEDGE, ABILITIES, SKILLS
- Ability to foster communication, cooperation, and problem solving between people.
- Ability to promote quality assurance by developing, organizing, and maintaining systems of accountability.
- Understand and communicate effectively in English, both verbally and in writing.
DUTIES AND RESPONSIBILITIES
COORDINATION OF SITE
- Ensure the site is clean (use cleaning list) and equipped with all needed supplies (i.e., cleaning products, furniture, kitchen utensils, paper products). Report concerns as needed.
- Ensure staff have all the required materials to do their job effectively (i.e., contact notes, staff log, time sheets, incident reports, leave requests).
- Responsible for monthly site schedules and assists in finding coverage for open shifts. Reports over-time to Service Coordinator.
- Ensures customers have their medications and all medical forms (i.e., blood sugar flow sheet, schedule II count off sheet, blood pressure flow sheet). Check each morning to ensure all site team members are signing off when monitoring medication administration. Turn in monthly forms to Service Coordinator.
- Turn in staff completed timesheets, contact notes, corporate compliance checklists and ensure accuracy of data.
- Meet with Service Coordinator weekly to review coordination of site, staff concerns, and customer driven services.
- Schedule biweekly house meetings.
- Assist Service Coordinator in coachings and staff evaluations, as needed.
- Assist in disciplinary actions meetings, as needed.
- Be available to all team member questions.
- Train new team members and conduct individual specific training at weekly orientations.
COORDINATION OF CUSTOMER CARE
- Provides customer services weekly.
- Create chore lists and meal plans to assist in customer progress.
- Attends all doctor appointments, if possible, with the customer and turn in doctor visit forms to the Service Coordinator. Communicate to Service Coordinator any scheduled doctor’s appointments.
- Ensure customers are scheduled for recommended routine blood draws and utilize blood draw forms in coordination with Optimae Home Health Services.
- Keep quarterly chart requirements updated and/or completed (rights, restrictions, and progress notes).
- Keep medication information sheet and physician visit forms updated.
- Coordinate any programs outside the house.
- Attend ICP meetings, as requested.
- Responsible for payee services of customers.
PARTICIPATION IN ON-CALL
- Site Team Leaders shall participate with the On-Call program.
PHYSICAL EXPECTATIONS
- Ability to lift and carry:
- up to 25 lbs. occasionally.
- up to 40 lbs. rarely.
- Normal vision with correction.
- Normal hearing with correction.
- Occasionally be called upon to perform daily duties involving bending, pivoting, squatting, kneeling and crouching.
JOB FUNCTIONS
Every effort has been made to keep this job description as complete as possible. However it in no way states or implies that these are the only duties the Site Team Leader will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
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