Optimae LifeServices does not discriminate in the provision of services to an individual (a) because the individual is unable to pay, (b) because payment for those services would be made under Medicare, Medicaid or Hawk I (CHIP) or (c) based upon the individual’s race, color, gender identity or expression, national origin, disability, religion, age, sex or sexual orientation (or any other characteristic protected by law.)
Optimae:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our communications office.
If you believe that Optimae has failed to provide these services or discriminated in another way of the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Director of Risk Management Scott Amos, 226 West Main Street, Suite 201, Ottumwa, IA, samos@optimaelifeservices.com, or 641.684.6441. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Scott Amos, director of risk management, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, or 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Language Services
Español
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-563-449.6246
繁體中文
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Русский
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Kreyòl Ayisyen
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한국어
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Italiano
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אידיש
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1-563-449.6246
Polski
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العربية
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Français
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ردُو
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Tagalog
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λληνικά
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Shqip
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