Welcome to another installment of Optimae Spotlight, where we showcase those among our ranks who have gone above and beyond.
For this week’s installment, Heather Kienol of Optimae’s Great River Region would like to nominate Marissa Trail!
Marisa Trail has been with Optimae since October 2012. She served in many roles since her hire, and is currently working in our Community Hourly Program as a DSP.
Since taking on this role, Trail has modeled her ability to skill-build with hourly customers and has been part of their personal success and progress when it comes to payee needs, learning how to manage their mental health symptoms, following health providers recommendations, and being at the side, on the side of those placed in her care.
Per Kienol, “Marisa has a big heart and genuinely cares about Optimae customers. Marisa has been resilient in sudden schedule changes due to the need of our hourly customers and we appreciate her flexibility as this is not always the easiest thing to adapt to.”
Optimae would like to thank Trail for her loyalty to the agency and for adjusting to each new role and continuing to work with our customers.