JOB SUMMARY
The role of Team Leader is to be an accessible, competent resource for employees who work at a specific site. Team Leaders are continually assessing and responding to customer needs, site needs, and staff needs. They act as role models for the provision of quality services by demonstrating responsible, ethical, customer-centered behaviors.
DUTIES AND RESPONSIBILITIES
- Provide direct service to customers.
- Serve as mentor to site staff.
- Problem solve site specific issues.
- Promote teamwork and build morale.
- Develop competency in staff to build individual staff confidence.
- Build consensus amongst site staff.
- Daily quality assurance regarding maintenance of vehicles, medication systems, buildings.
- Assure client appointments are made and kept.
- Participate in interviewing applicants.
- Delegate tasks to other staff.
- Facilitate regular staff meetings.
- Schedule staff and individual appointments.
- Orient Direct Support Professionals and other staff working the site.
- Maintain customer files including safety plans and Strengths & Needs updates.
- Ongoing assessment of customers.
- Complete and submit entitlement papers.
- Maintain financial system for Payee accounts.
- Complete and submit daily census.
- Orient staff to the on-call system.
- Participate in on-call rotation.
- Pre-screen requests for time-off, submit to Service Coordinator for approval/denial.
- Collect, verify, and submit site timesheets for Service Coordinator/ Administrator approval.
- Tour prospective customers.
- Update Service Coordinators regularly regarding overall customer services, site operations, and staff performance.
- Prepare for, and provide input for ISP development.
- Complete quarterly progress notes on customers.
- Orientation and continuing development of customers understanding their rights.
- Offer input to Service Coordinators in development of individual staff Coaching Sheets.
PHYSICAL EXPECTATIONS
- Ability to lift and carry:
- up to 25 lbs. occasionally.
- up to 40 lbs. rarely.
- Normal vision with correction.
- Normal hearing with correction.
- Occasionally be called upon to perform daily duties involving, bending, pivoting, squatting, kneeling and crouching.
JOB FUNCTIONS
Efforts have been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the Team Leader will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, or related to the needs of people we serve, or as assigned by supervisory level staff.
To complete an online application, click here.